Have you had a good day so far? How do you know? How would you quantify what good is?
If you could quantify what good means today maybe you can make tomorrow even better.
Perhaps you could also improve other people’s days and maybe even iron out the issues standing in their way.
Do you see the connection there? If we can quantify what good is, then we’ve got more chance of making sure it happens again – and improve on it.
Does this work in business as well? You bet it does but with a wider scope, it takes a bit of planning, organising and implementation from the start.
That’s why Rockefeller Habit 9 tells us that:
‘All employees can answer quantitatively whether they’ve had a good day or not.’
When it’s important that one person has a good day, we can see how this expands across a team, a department and the whole organisation.
So what does it mean in real terms? How do we lift this principle off the page and into real life? Think about these things:
- Consistent accountability. Who is meant to be doing what by when? KPIs are effective when we know what they are, how to quantify success and that we report back to someone who’ll keep us on track.
- A wise use of time. Nobody can spend every hour earning – there are other things to be done that keep the wheels spinning. So how can we ringfence those hours and make them more efficient? Every hour is effectively an operating cost, so how can we really value them?
- The bigger picture. Where do your targets fit within larger goals for profit and loss? What are the specific numbers? What are your priorities?
- The wider picture. What are your suitability or customer service targets for example? These take a little more work to quantify than hard numbers but they’re just as relevant.
Remember that behavioural change precedes growth and by defining your objectives and key results for every person, you and they will be able to measure the day they’ve just had.
They’ll also have a broader understanding of the part they play in the greater whole.
I hope you have a great day today.
To systematise your customer feedback strategy, download the Rockefeller Habits Checklist here and if you’d like some practical help in making your strategy come alive, get in touch for a chat We’d love to hear from you.
#rockefellerhabits #routines #habits #goodhabits #howtogrow #scalingup Scaling Up Coaches
PS – if you’re someone who needs more information then please watch out for the details of the next LinkedIn Live session I’ll be part of with Dominic Monkhouse and Karol Popa – Scaling Up Coach. It’s a great way to learn more and ask questions or get in touch.